Technical help – immigration applications

• I can’t sign in to my IRCC secure account. What should I do?
• What do I do if I have technical problems when applying online?
• What browser should I use to apply online?
• How do I upgrade my browser?
• Why do I need to clear my browser cache?
• I can’t open my application form in PDF format. What can I do?
• After I click the Validate button on my application form, nothing happens and I don’t see the barcodes. Why?
• I get a Bad Encrypt Dictionary error opening a PDF. What does this mean?
• What do I do if an online application is down?
• I recently reset my IRCC secure account, but I don’t see my application. How can I get it back?
• My documents are too large to upload. How do I reduce the file size?
• You asked me for a new document. How do I submit it?
• I don’t see the option to upload documents in my account, even though IRCC has asked for it. What do I do?
• I validated my form, but when I try to upload it to my account I get a validation error. What can I do?