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My citizenship certificate was mailed to me, but I never received it. What do I do?

It depends on when and where we sent your certificate.

We sent your certificate to an address in Canada or the United States

If it’s been less than 6 weeks since we sent your certificate

If 6 weeks to 6 months have passed since we sent your certificate

Contact us and we’ll replace it:

When you contact us, provide your

  • current address
  • phone number
  • email

If more than 6 months have passed since we sent your certificate

You need to

We sent your certificate to a Canadian embassy, high commission or consulate

If it’s been less than 8 weeks since we sent your certificate

  • Wait until 8 weeks have passed to contact the office we’re sending it to.
  • To find out when your certificate was sent, check your application status.

If 8 weeks to 6 months have passed since we sent your certificate from Canada

You can contact the Canadian embassy, high commission or consulate

  • you chose when you submitted your online application or
  • where you submitted your paper application

If more than 6 months have passed since we sent your certificate

You need to

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