Will you ask me for personal information over the phone?

No. We take many steps to protect the privacy of your information. If your file is closed or you are a permanent resident, we would not contact you by telephone.

To avoid getting scammed, remember that IRCC does not:

• collect money or payments by phone or prepaid credit cards or through a private money transfer service provider (e.g. Pay Pal or MoneyGram). See how to pay your fees to know how IRCC collects payments.
• ask you to confirm basic personal information you already provided on a form.

If you think the caller is a scammer:

• ask for the name and number of the agent, and
• call the Call Centre to confirm the agent’s identity.

If you received a suspicious call, hang up immediately and:

• call your local police if you lost money.
• report the incident to the Canadian Anti-Fraud Centre.